Compliments & Concerns

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Do you have something to say about the healthcare services you have received in our Region? Do you have a question, a compliment or a concern?

We are here to listen and help

The Patient Relations department gives patients and families an opportunity to give feedback about their healthcare experience. We can help resolve concerns, or navigate the healthcare system. If your concern is regarding a loved one, we may need their consent to look into the matter.

If you are comfortable, talk to your care team

They know you best, and they may be able to address your concerns quickly. You can talk to your doctor, nurse or the unit manager.

If you need help, or are not comfortable discussing matters with your team, you can contact Patient Relations.

Your concerns will be taken seriously. Some concerns can be resolved quickly, others may take time. During this process, you will receive regular contact from our office. The lessons learned from the process help improve the quality of patient care in our Region.

We can be reached at 1-855-999-4742 or [email protected].

Or fill in our fillable form below.

Does your concern involve Emergency Response Services or Diagnostic Services through a medical laboratory?

Please contact: Shared Health Patient Relations 204-787-2704 or [email protected]

We try to return all calls within three business days. You can help by leaving your name, contact phone number, email and details of your concern including the facility where you received care.

If you are filling in the following form on behalf of someone, please fill in a: Patient Advocate Agreement

Compliments and Concerns

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Interlake-Eastern RHA Community/Location where the service was received:

Filled out by

Patient or client

Family or friend

If your concern is about a family member or someone close to you, we may need to know more about the patient you are calling about, and they will need to give us legal permission to look into their care.

The Personal Health Information Act requires us to obtain their consent prior to sharing any personal health information.

Would you like a response to your comments?

Yes

Name*

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Phone*

Email Address

Patient/Client/Resident Name if different from above

Comments

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